Your Ticket remains our property at all times. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. West Coast Main Line timetable changes until Saturday 10 December: If you need to change your booking to another day or time, pleasecontact our Assisted Travel team. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. On 20 August 2008 the Department for Transport announced that Abellio, Govia, National Express and Stagecoach had been shortlisted to bid for the new South Central franchise. Prefer using Facebook? To see a list of accessible coach routes please clickhere. If you have already used the outward portionof the ticket, and no longer want to use the return portion. If you have an Advance ticket for a journey on a strike day you can get a full fee-free refund, this includes: If you bought your ticket from us: You can obtain a refund via our online refund form(for all ticket types) or visiting one of our ticket offices (for paper or smartcard refunds). If you wish to cancel your Ticket and claim a refund later than 24 hours prior to the departure time shown on your Ticket or after the departure time shown on your Ticket or you are unable to contact the original issuing office you should write to the Refunds Department, National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD, enclosing your Ticket (or in the case of M-Tickets and E-Tickets, the Ticket Number and type) and an explanation as to why you could not use it. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Historically, standard Gatwick Express services did not charge penalty fares and permitted tickets to be purchased on board at no extra charge. These General Conditions of Carriage, as amended from time to time, (Conditions) apply to all Services (as defined in these Conditions) and set out your rights and duties as a customer. If you fail to produce the discount Coachcard you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. We will carry you and your permitted Luggage on the Service permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket and, except where your Ticket permits travel on a specific Service, subject to availability of a seat on the Service on which you wish to travel. National Express is 24 hours a day, with 1,100 airport services every day, including East Midlands, Gatwick, Heathrow, Luton and Stansted. Two trains per hour will run between London Bridge and Gatwick Airport, calling at London Bridge, Norwood Junction, East Croydon, Redhill, Earlswood, Salfords, Horley and Gatwick Airport only. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. We will not be obliged to make any amendments to an E-Ticket or M-Ticket after booking, except where you can provide evidence (which we consider to be satisfactory in the circumstances) in order to demonstrate that an error was due to our fault or technical error. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. The baby on board badge makes it easier to get a seat. We strongly advise that you do not bring large valuable items onto the Coach as hold Luggage. The information on this page is correct as of 11 November and is always subject to change so please check back before you travel. You must check your Ticket for errors as soon as you receive it or, if you or someone on your behalf is purchasing it by electronic means, before it is purchased (and, in this section, you includes you and any person acting on your behalf) and to contact us if you consider that there are any errors, as explained below. (c) Unaccompanied children: We will not be obliged to carry any child under the age of 14 on any Service unless that child is accompanied by a responsible person aged 16 or over. Recommended option Train 6 min. We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. Passengers aged 60 and over are entitled to receive a small discount on European journeys. Two trains per hour will run between London Bridge and Three Bridges, calling at London Bridge, Norwood Junction, East Croydon, Coulsdon South, Merstham, Redhill, Horley, Gatwick Airport and Three Bridges only. By purchasing a ticket, and/or by travelling on our Services, you accept these Conditions and any Special Conditions applicable to your Ticket and agree to comply with them. Failure to do so, may result in the full adult fare being charged. Subject to Conditions 9.5 and 9.6 our maximum liability to you for any loss, damage, liability, cost and expense, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, arising under or in connection with the contract for your carriage on our Services shall not exceed: (a) where Regulation (EU) No 181/2011 applies and we cause loss of or damage to any wheelchair, other mobility equipment or assistive device, the cost of replacement or repair of the equipment or devices lost or damaged; (b) 500 in relation to all and any loss or damage to Luggage or other items of property which is not covered by Condition 9.4(a); (c) the greater of (i) the cost of your Ticket received by us or (ii) 1,000, in relation to all other losses, damages, liabilities, costs and expenses not covered by Condition 9.4(a) or Condition 9.4(b). Will you be arranging alternative accessible transport on an RMT strike day? Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). Open returns are not available on European journeys. Unaccompanied children under the age of 14 will be refused travel. The Gatwick Express franchise was awarded by the Director of Passenger Rail Franchising to National Express with the franchise Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Journey planners are showing the service we are currently running. Furthermore, we reserve the right to refuse travel, either on a one-off or permanent basis, to anyone who has failed to comply with this Condition 12 or who we consider to be a nuisance or danger to our passengers, customers, drivers or National Express Representatives. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision; (c) any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms; and. An airport is an aerodrome with extended facilities, mostly for commercial air transport. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. If youre unable to board the train, we may arrange alternative transport for you. (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). More information available here. (a) Children under the age of three: Children who are under the age of three may travel for free, provided that they are accompanied by a full fare paying adult aged 16 or over. In May 2018, the stopping pattern for peak-time services was changed: all calls at Wivelsfield and Preston Park stations were withdrawn, Hassocks is now served by all peak Gatwick Express services every 15 minutes, while Burgess Hill and Haywards Heath are served half-hourly (by alternate services) in both directions. Gatwick Airport (/ t w k /), also known as London Gatwick (IATA: LGW, ICAO: EGKK), is a major international airport near Crawley, West Sussex, England, 29.5 miles (47.5 km) south of Central London. I have Assisted Travel booked for an RMT strike day, will my booking go ahead? Gatwick Express is a non-stop train between London Victoria and Gatwick Airport.. At Gatwick Airport, the train station is situated in the heart of the airport at the South Terminal.If youre travelling to or from the North Terminal, a fast inter-terminal transit shuttle connects the North Terminal to the train station and the South Terminal. Please remember to re-check your journey using the journey planner before you travel for on-the-day alterations. Additional infants aged 0-2 must be paid for. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Two trains per hour will run between Kings Cross and Welwyn Garden City, calling at Kings Cross, Finsbury Park, Harringay, Hornsey, Alexandra Palace, New Southgate, Oakleigh Park, New Barnet, Hadley Wood, Potters Bar, Brookmans Park, Welham Green, Hatfield and Welwyn Garden City only. (b) Cancelling or changing reservations for a particular Service: Where permitted by any Special Conditions which apply to your Ticket, you may cancel or change your reservation for a particular Service by giving notice to us at a coach station or through our customer Service Centre within the time specified in the Special Conditions applicable to your Ticket. Calls to this number are charged at local rate. Please see below for FAQs regarding your options if your journey is affected. We will not be obliged to carry any Luggage which has not been properly labelled. There will be altered train times and calling patterns between Brighton and Gatwick Airport. Two trains per hour will run between London Victoria and Sutton, calling at London Victoria, Clapham Junction, Balham, Mitcham Eastfields, Mitcham Junction, Hackbridge, Carshalton, and Sutton only. 4. checking whether there is any ticket acceptance in place with another operator that may enable you to complete your planned journey and, considering applying for a fee-free refund and purchased a ticket via an alternative route or operator, Within 28 days from the expiry date of the tickets. Registered in England under number: 7934306. There are currently no future Industrial Action dates planned that will affect the majority of our services. Track your coach. (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. The gateway to Britain's National Rail network. (b) Rubbish: You must take your rubbish with you when you leave the Coach. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. The following information is based on the different ticket types in place, if you hold a paper ticket and youre not sure what type of ticket you have, please check the information printed on the orange stripe in the top left corner of the ticket for one of the following. (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. Your personal data will be processed in accordance with our customer and passenger privacy notice available at www.nationalexpress.com/en/help/privacy-centre. The times of these trains will change slightly, East Grinstead to Bedford (b) Labelling of Luggage: All Luggage should be clearly and appropriately labelled with your name or other contact details. The Gatwick Express service received 17 refurbished Class 442 Wessex Electrics from South West Trains from December 2008, followed by a further seven through leases in 2009, after Southern retained the South Central franchise. Copyright Govia. The gateway to Britain's National Rail network. If you have an Advance ticket for a route or with an operator whos service is impacted by the ASLEF strike action and you still need to travel on an ASLEF strike day, then you may want to consider reviewing other options, including; We recommend that you check your entire journey on National Rail Enquiries as close as possible to your planned travel time. Nothing in these Conditions shall affect your statutory rights. It takes an average of 4h 8m to travel from Lisbon to Porto by train, over a distance of around 170 miles (274 km). Can I use my car park season ticket in another car park on RMT strike days? We shall not be liable to you if you miss any Service as a result of your late arrival or your boarding at a different location, and we shall not be obliged to hold up any Service to wait for you, or to provide a place (or any reserved seat) on any other Service, if you miss a Service. (f) You must hand over lost Luggage or other items of property of other people: If you find any property of any other person on any Coach or at any Station that we own or manage, you must hand it over to us immediately. To see a list of accessible coach stops please click here. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. Coachcards are not valid on European Services. Clicking the service number will launch a new page allowing you to view the timetable specific to that service. Govia Thameslink Railway Ltd is a wholly owned subsidiary of Govia Ltd. Key Changes to Southern and Gatwick Express, Key Changes to Thameslink and Great Northern, Check if there is currently any service disruption, Railcard and Season ticket submission form, Train service punctuality and reliability, Details of upcoming work is available here, Dates when online journey planners are updated is available here, visit the advance ticket availability information here. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Please note, you may be required to show proof of age at any point during your journey. Disabled children should be booked as children rather than 'Disabled'. Find stories, updates and expert opinion. With direct coach services to Paris, Amsterdam and Brussels running everyday, low-cost fares and a generous luggage allowance it has never been easier to have the perfect European break. Except where Condition 2.3 provides otherwise, these Conditions and any Special Conditions applicable to your Ticket will apply to all Services operated by us. One train per hour will run between Kings Cross and Ely, calling at Kings Cross, Finsbury Park, Potters Bar, Hatfield, Welwyn Garden City, Welwyn North, Knebworth, Stevenage, Hitchin, Letchworth Garden City, Baldock, Ashwell & Morden, Royston, Meldreth, Shepreth, Foxton, Cambridge, Cambridge North, Waterbeach, Ely only. You must take care of your Ticket, including by not losing, tampering with or spoiling your Ticket and by ensuring that your mobile phone or other electronic device is sufficiently charged so that a Ticket texted to your phone (an M-Ticket) or accessed via your email (an E-Ticket) can be displayed when boarding your Service and at all times during your Journey. If you have a ticket on departure booking and you have not collected your ticket, please apply for a refund via theonline refund form. 08002006060 option 1 then option 3. (c) If you wish to cancel your Ticket: Please check the Special Conditions which apply to your Ticket for the circumstances in which you are permitted to cancel your Ticket and are entitled to a refund. Through tickets for which the Brighton Main Line is part of a permitted route are valid on the Gatwick Express service as with all other Govia Thameslink Railway services, the only exclusion being some tickets from London to stations south of Gatwick routed Not Gatwick Express. 1. Passengers aged 60 and over are entitled to receive a small discount on European journeys. It was a long-term aim of the group to have a non-stop service between the airport and central London in order to counter the perceived distance from the capital, for both UK and overseas passengers. Once you have identified the property as yours, it cannot be put back on a train for security reasons, so you will need to collect it from that station or arrange for a courier to transport it for you. When it was privatised in April 1996, National Express took over the franchise. Gatwick Express is a non-stop train between London Victoria and Gatwick Airport.. At Gatwick Airport, the train station is situated in the heart of the airport at the South Terminal.If youre travelling to or from the North Terminal, a fast inter-terminal transit shuttle connects the North Terminal to the train station and the South Terminal. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. View the timetable Planned service updates No services on November 19, 20, 26 . Failure to produce such evidence could result in the person travelling on the Child Ticket, or the person accompanying that person, being required to pay the full adult fare for the Journey(s) permitted by the Ticket (unless that person qualifies for any other discounted or concessionary travel). Journeys to or from stations south of Gatwick were subject to penalty fares as normal. The stock were replaced during 2016 by newly built Class 387/2s. You can find out how much refund you are due by using this calculator:Season ticket refund calculator. [34], In April 2016, drivers belonging to the ASLEF trade union refused to pick up passengers on the new Class 387 trains. One of the key elements of this was the extension of Three Bridges to Bognor Regis stopping services to start and terminate at London Victoria. The National Rail Timetable is published by Network Rail twice a year and contains information on all National Rail services. The trains are fitted with "Driver-Only Operation" (DOO) capability, meaning that the driver closes the doors using CCTV and decides that it is safe to move off, rather than a guard. You are responsible for complying with all laws of any countries from, to or through which you are travelling. Registered office: 3rd Floor, 41-51 Grey Street, Newcastle upon Tyne, NE1 6EE. You must allow plenty of time for a Service to arrive in time to connect with any of our other Services or services provided by third parties. Please note, although the strikes on 5, 7 and 9 November were suspended, the below FAQs are still applicable to these dates. Failure to do so may result in the child being required to pay the full fare for the journey on that day. Calls to this number are charged at local rate. (a) Food and drink: You are more than welcome to bring your own drinks (with a lid, if they are hot) and cold food. The additional rolling stock allowed Southern to provide extra capacity on the Gatwick Express services extended to Brighton. We shall have no liability for any loss or damage occurring to any valuable item placed in the hold of the Coach for any reason whatsoever. Calls to this number are charged at local rate. If your ticket (excluding season tickets) is for a strike day and the alternative dates do not work for you then you can apply for a refund. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. If there are any items in left Luggage or other items of property which we consider are unlawful, dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to hand them over to the relevant authorities or dispose of such items at any time. Location and name. To obtain a refund you must comply with Condition 10 below. If your Ticket does not permit travel on a specific Service (for example its an open return) you will need to make a reservation on a particular Service in accordance with Condition 5 if you want to ensure that there is a seat available on the Service on which you want to travel. (c) Administration Charge: We will be entitled to charge a reasonable administration fee plus an excess fee (if applicable) for making, changing, or amending a reservation for a particular Service. If you are purchasing a ticket for another person, then it is your duty to make sure that they are aware of these Conditions and any applicable Special Conditions and agree to comply with them when they use the Ticket to travel on our Service. If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. Find out about our flexible ticket options, as well as extras you can add during checkout to customise your journey. The gateway to Britain's National Rail network. This means that first services will begin much later than normal. (ii) You are also allowed to take onto a Service, free of charge, one small piece of soft hand Luggage measuring no more than 45cm x 35cm x 20cm. These Conditions, and any Special Conditions which apply to your Ticket, may be amended at any time, provided that the versions thereof that were current at the time you purchased your Ticket willbe the versions that form your contract with us. Gatwick Express was the first portion of British Rail's InterCity sector to be converted into a separate train operating unit, ready for franchising as a private business with the assets transferred to Gatwick Express Limited in March 1994. The National Express website uses cookies. You can share this page with your friends and family through social media. He said that the train service sometimes "at times veers towards Third World conditions" and that it gives air passengers arriving in the United Kingdom a bad first impression of the UK, and called for major improvements. Please note that these timetables do not reflect: Dates when online journey planners are updated is available here. Please note, you may be required to show proof of age at any point during your journey. Call or get in touch online (b) If you wish to amend your Ticket: Please refer to Condition 3.5. If you bought your ticket from another retailer or train company, you will need to contact them to request your refund. Save money, get comfy and enjoy the ride! Please checkNational Rail Enquiriesto check which stations car parks this applies to. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. Click 'Export PDF' to download your timetable. Our trains run twice per hour, taking you between London Victoria and Gatwick Airport. In such circumstances, the contract will be between you and the relevant Third Party Provider, and will be subject to the Third Party Providers terms and conditions of carriage. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). (lines open 8am - 8pm 7 days a week). If you bought your ticket from someone else, then youll need to go back to the original retailer of your ticket to arrange a refund. Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. On Sundays, the service pattern between London and the airport was unchanged but there were no extensions to or from Brighton.[21]. These services replaced the half-hourly "express" services operated by Southern (which did not call at Gatwick Airport). If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. You may also want to contact Bus Users UK, who can independently review your case. Booked Passenger Assist? Check out the next trains departing from London to Birmingham for Tuesday 8th November 2022 using our handy timetable below, including platform and live travel information. (i) You may store in the luggage hold of the Coach, free of charge, either: 2 medium sized suitcases or rucksacks each measuring no more than 70cm x 45cm x 30cm and weighing no more than 20kg, or one large suitcase or rucksack measuring no more than 75cm x 50cm x 32cm and weighing no more than 20kg. Two trains per hour will run between London Victoria and West Croydon, calling at London Victoria, Battersea Park, Clapham Junction, Balham, Streatham Hill, West Norwood, Gipsy Hill, Crystal Palace, Norwood Junction and West Croydon only. However, in December 2011 electronic ticket gates were installed at Gatwick Airport and London Victoria platforms 13 and 14 (where the Gatwick Express arrives and departs), meaning that tickets can no longer be bought on the train and must be purchased either in advance or at the station before boarding.[27]. The service began in May 1984 with air-conditioned InterCity If, after you commence a Journey, you are prevented from travelling further by reason of illness, we will at our discretion permit you to break your Journey at the next available and safe stop, and to resume your Journey on the next Service which has available seats after you become fit to travel again. The latest information on the availability of Advance fares can be found on thisNational Rail Enquiries website. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. See the FAQs below for more information on how to arrange a refund or claim compensation. If you have been affected by industrial action, were very sorry for any disruption to your plans. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. I have an Advance ticket and my planned journey is impacted by ASLEF strikes? Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. 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Permission from their parent/guardian were subject to penalty fares and permitted tickets to be purchased on board at extra!
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