I was not able to control the lock, but it was reporting the status if I manually unlocked it and also the battery. I was able to add two users and code to the lock via the device page. Are you using lock code manager, or directly adding a user & code from the device page? Can you add directly from the edit device page? Simple to install in minutes with just a screwdriver, the battery-operated Schlage Encode Smart WiFi Deadbolt requires no hardwiring. I have repaired zwave and it still won't work. Z-wave or zigbee variety? Schlage BE489WB-CAM Encode WiFi Enabled Electronic Keypad - Black. - Would definitely buy from again! How to test wifi signal strength to lock? I was not able to edit or add lock codes either. If VK holder has auto-lock settings different from originator, last to use lock will re-set to thei. Get a smartphone-friendly, step-by-step walk through of the installation process with our Schlage Encode interactive instructions (also accessible via the Schlage Home and Key by Amazon apps). Like new open box Tried it for the zillionth time today and it finally worked. Item Exactly As Described! Where is that? Not sure what the edit device page is other than the LCM? I can command lock and unlock with HE app. Select the lock and you will be shown the Device config/details page. Make sure that the battery is installed correctly and that it's fully charged. I was having some similar issues. dev:652019-05-26 03:25:20.405 pm warnchangeIsValid:false, length of code "####" does not match codeLength of null. Powered by Discourse, best viewed with JavaScript enabled, Adding user lock code failed on schlage lock. Door thickness range: 1 3/8 inch to 1 3/4 inch; thick door kit extends 1 7/8 inch to 2 1/4 inch. Trying to determine if it's a device issue or app issue? Can't speak for the OP, but I certainly did that. Lock and unlock from anywhere by pairing with the Schlage Sense Wi-Fi adapter (sold separately) Pair with Apple HomeKit devices to use with iOS and Siri voice control only. It only took a week. I looked at the logs and found this: I unplugged the batteries and plugged it back in and everything worked for me again. Not sure why the issue was happening. Device page attempt with same name and code won't work now. I know the device page, but I see a chart with stuff. I edited post to add that. Ensure your WiFi network is 2.4GHz band. I'm expecting a dedicated schlage driver to be completed and released in platform 2.1.1 that will resolve this issue as well as a failure to report physical changes. Not sure why the issue was happening. LCM failed when I tried added codes to two locks at the same time (FE599, BE469). Update: Tried it for the zillionth time today and it finally worked. 11 Likes Schlage z wave lock roberthenne May 31, 2019, 12:58am #19 Thanks Yap. I'm expecting a dedicated schlage driver to be completed and released in platform 2.1.1 that will resolve this issue as well as a failure to report physical changes. Privacy Policy | About Allegion Allegion plc, 2014 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, IrelandREGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370Allegion is an equal oppurtunity and affirmative action employer. It only took a week. Trusted seller, fast shipping, and easy returns, Get the item you ordered or your money back. Auto-lock feature enabled on Schlage Home App but settings change. Not saying that adding .mp4 to the end of the file name doesn't work, but my problem was that I had to actually click the video encoder option i wanted in the advanced export settings instead of using the *default* encoder setting. Any idea why LM can't successfully insert user and code and why a failed attempt seems to prevent submission on device page? If there is still a need for an FE599 to be sent, I am likely to be able to do so after June 15th. If your Schlage Encode is not connecting to WiFi and you have tried the following: I checked that your router and network are on. It just says failed. I submit, but the job fails each time. We're at your service with strong support for all your Schlage style, security and installation questions, every step of the way. Are you able to pair the Schlage Encode Smart WiFi Deadbolt to an iPad? The #### is the 4 digit code, I edited that to post here. I dont know what the device page is to add codes on? Hubitat also had an update last night. I has let me add other users, just not now. Secure encryption. Entering your question as a complete sentence will provide more accurate results than keywords or phrases. Customer receives "certificate error" when logging in to Schlage Home app. Confirm that your phone is connected to the same network as your Schlage Encode lock. Keying: 5-pin tumbler, C keyway with 1 key. This is a Schlage quirk. Not sure what that means. I can control my Schlage lock without issue, but it won't let me add a new user in LCM all of a sudden. How far back does the history show for my BE479 Schlage Sense lock? Auto-lock feature enabled on Schlage Home App but settings change. Interesting, I can see where I think it wants this info, but it also wants position. Lock is setup for 4 digit codes and all the other 4 digit codes work, I just cant save new ones to it anymore with LCM. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}, Schlage BE489WB-CAM Encode WiFi Enabled Electronic Keypad - Black, Top-rated Plus. This is a Schlage quirk. I just installed Yale Assure SL with ZWave module. Again, I can lock and unlock the lock with HE, just cant add user. I then added Lock Manager and tried to add a third. Resolution: Check to see if any virtual keys have been set up allowing administrative permission level. Yes, with LCM. Yes, adding lock codes to schlage locks is broken, either via LCM or directly from the driver page. Works perfectly with the BE469 every time. Can you command the lock to lock and unlock from the edit device page? That should not be. Hope this helps! Like I said, I can lock and unlock it, but can't add a user in LCM. How do I setup and pair my Schlage Encode Plus smart lock with my smartphone. I thought you needed the app to do it. Thanks Yap. Did you delete all lock code from the lock, then try adding them from LCM? Ultimately, I ended up using the device page for each lock to add codes. The lock shows up as a device under the Devices menu. - Quick Shipping! Yes, adding lock codes to schlage locks is broken, either via LCM or directly from the driver page. Support. Tagging @mike.maxwell. I think I saw in another thread that someone had sent @mike.maxwell a FE599. Did you delete all lock code from the lock, then try adding them from LCM? Via LCM or directly from the edit device page attempt with same name and code to the lock, try. Are you able to add codes on that the battery and unlock HE... 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