When it arrived 2 KEY pieces that were advertised to fit my car did not even come close to matching/fitting. Why have a picture of a different product. TWICE carid sent me the wrong truck sun visor, second time had wrong part number on visor, different P/N on box and still I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. One headlight wouldnt work at all, and the other had some kind of weather seal in the main plug. WELL IF MANUFACTURER AND SHIPPER ARE THE SAME AT SAME LOCATION, THIS IS NOT A VALID POINT. If you want to get screwed, shop at CARiD. These custom wheels were selected to fit my 2017 BMW X6 and were marked as verified to fit on my receipt. When I brought to their attention, Nicole repeatedly avoided the tire fitment issue, and told me that removal of my dust caps was the ONLY solution theyll offer. Learn More Now . Finally on the 8th I was given package tracking information. Ms. Madavi Lakeraj replied that the images looked fine and I should contact Megan. This could just be a fluke, but in my opinion, any real / legit business would not hide their Name, Address, telephone number from within the WHOIS directory. "Our goal is not to scare anybody here, but these are the facts based on credible bodies of . AVOID THIS FREE SHIPPING SCAM. We want to bring consumers together withtransparent companieswho are upfront and fair when it comes to their guarantees, and discounts while avoiding shady companies only looking for a fast buck. Had nothing in stock and bot system is poorly put together. Go directly to the manufacturer. Wheels had to be built and would take weeks to receive. It is really important and helpful for us. There Return System is A Money Game! 2 The Cons Of Buying Online. I purchased an item on July 16th, the next day I received a shipped notification. I finally spoke to a guy by the name of Justin who is the head of customer service. My work truck is down for a week now. I am use to getting free shipping from all other companies that I order from. Well, on August 16th I called for confirmation that my order was shipping by the 19th. If ANYONE out there has an email address of someone in upper management at CARID, please post it. They are bulging out at the sidewall. Wish I could give a lower star. I immediately contacted CARID and provided a photo. when people put the wrong numbers in! He simply kept a steady forceful vocal tone and told me every shop can give you runout numbers. I said, Ill get you the runout, but YOU are paying for the mechanic to run the wheels on the machine. Justin, no Im not.. You cant fit a round peg into a square hole. My fault not researching VDO ( common problem ) or Carid. Not the same at all! Are you kidding me??? Not only did I get the tires cheaper at SimpleTire, $1884. Shame on them!!!!! I spoke with a man named Arturo. The order was made on October 31, plenty of time to receive before Christmas, so I thought. CARID STOLE MONEY. They sent the wrong size, the rims were 14 and supposed to be 15, so they did not fit my car. I never saw money back. Hope to see them SUED INTO BANKRUPTCY. they lie about the product arrival date to get you to buy there product, then you have no way to get a hold of customer service they say they will call u back yet never do. Finally, they said, $10 is all well give you. They also didnt believe me about the lugs and wanted pictures (as if that would clarify anything!?). 6 | dub magazine 2016. dub magazine 2016 | 7. interior 97issue. It was delivered in less than four days. carid has worked out decently for me, i have made about 10 orders for oem parts that i couldnt find anywhere else. Very frustrating. UPS BLAMED FREIGHT PEOPLE And now will not refund because a (pick up#) the cash it it a tracking number is attached to an order that the now have no record of. They are crooks selling parts that are whom make them. You will get insider knowledge through their free articles, shopping guides, and videos. I told them that the salesperson specifically promised them. The bearing dust caps stick out too far. Update. Both roughly 35$ each when I called them to notify them, they tried to make it seem like I was being dishonest about not getting the parts. I dont recommend this place at all. In addition, they are rude. Their website said it was delayed, but the price was good, so I ordered it. No, shipping is added when you buy. Buy elsewhere and get free shipping and better customer service. They sent me defective drl lights in a restyling kit. Was told since it fits they will only return if I pay shipping and restock fee. Find out that they charged me shipping for spending over 200 dollars. waste of time and money. You get to talk to too many poeple. And I had to contact them to get that info. Trying to return this product has been a nightmare. Absolutely the worst buying experience I have had. I took to PayPal, and they assisted me in a full refund. The salesperson advised me these wheels, although they should fit, might be tight and I should go with something more aggressive. CARiD.ca is structured to make shopping easy, with all parts and accessories intuitively organized. I submitted the request form online several times to return the tires to CarID, since I no longer needed them and could never get the shipping labels from them or even a reply. Still cant tell me how long. I would give less than 1 star if possible. There are legitimate places to get your auto parts. And not even sure if the good raiting are written inside by Carid customer service!!! My name is Damon and I am from the Voice Of Client department at CARiD.com. How did things change that quickly? I hit the purchase button. I am extremely sorry to know that you were not provided with the proper level of customer service assistance. Finally, an online company that cares about honoring the transaction as it was promised! Total Bad Humans work here!!! Well see. After back and forth emails with Customer Service they finally agreed to ship based on the original web site quote and charge. Ordered from website on a Monday showing we will receive order on Thursday. Totally frustrated and, in my opinion they were never going to ship the item, I canceled the order. CARID also said I could pay again for another order if I wanted the replacement part. He let me know that I am by far NOT the first CARID customer to have issues with them. Not his fault, but was he being helpful or just upselling me on the more expensive 20 option? THe fantastic thing was they would not let me return it even though everything is guaranteed or your money back. 00 after taxes and shipping. First read what they sent me in an email Dear Mike, My name is Amalia and I am from the Voice Of Client department at CARiD.com. Today is 23rd day of Sept. 2021. BOTH UPS AND HIGHWAY PRODUCTS TOLD ME THEY CANT HELP ME I was going to order some parts but decided to google reviews on . Detailed Ratings. I asked what the ETA was and they could not give me an answer, only youll get a tracking number when they ship, ok. I CALL BACK TODAY WITH CUSTOMER SERVICE AND SPOKE TO THIS LADY NAMED SAM AND EXPLAINED THE SITUATION AND SAID SHE WOULD PUT THE ORDER BACK IN AT THE SAME PRICE OF MY ORIGINAL ORDER. Ordered HSE wheels on July 10th, informed me it would be 2-3 weeks for wheels and tires for Porsche 911 C4S. 135 customer reviews of Quirk Parts Depot. When I got home and opened the package, it was broken in three different places. I was very excited to get my wheel/tire package I ordered for my 2002 Saleen Mustang, and after waiting roughly 3 months, I was severely disappointed. Just ask! They said they would check the backspacing information in their order system. Will never buy from them again. DO NOT BUY. Nothing yet will keep escalating over a week later. Justin was a mono-tone prick to me. They probably sent the information to the shipper who, instead of checking the actual size part needed, just shipped the most popular size. I was annoyed but OK. Now I get an email saying its been back ordered until the end of November. CoverKing seat covers for 2014 Dodge Ram 3500. Thread starter burntomaro; Start date Jan 11, 2020; burntomaro Active Member. However, it can become costly at times, particularly if you are shopping for spare parts.That is when CarID enters the picture. I paid over $300.00 for a dash kit for my 2019 Toyota CH-R. Again, I was told it was back ordered (manufacturing excuse they seem to use on everyone!) Hopefully, we will be able to retrieve your trust in our company. This company is not like it use to be. I rushed through paypal and ended up not noticing $11 for shipping, I still had the chat session open and asked him quickly to cancel the order. With incredible savings and deals, you will not be disappointed when you purchase at CarID. He 100% tried to create as many obstacles for me as possible. Ordering was super easy, pricing was good, shipping cost was reasonable. Date of experience: December 20, 2022. I would like it fixed if possible and am willing to pay for it. A common complaint we must mention in this Card.com review is that the company can have delays with their shipments. Unlike other auto parts supply websites like PartsGeek.com or Autozone.com, RockAuto has no brick-and-mortar stores. YOU HAVE BEEN WARNED! . And deception! Retailers such as Carid.com should not screw consumers over. Over one month has elapsed and I have yet to see one penny. He told me the same wheels were available in 2010 with a -24 offset. I JUST WANT MY MONEY BACK!!!!!!! Covered in cracks and the front and rear bumpers were over an inch too small. Sob story from Carid. Dec. 22, 2022. They told me the spacers were compensation enough. So we lost $200 bucks for no product. I will never do business with this company and scam operation again. I had to wait three days for a return slip to be emailed to me. Date of experience: January 10, 2023. I was told by Car ID twice that they were going to refund all my moneys including the freight charges after sending them the pictures they requested. Before he put me on hold, Pete said he did not see the email from Samuel Wenceslao in his records, which said CARiD would issue me a refund and shipping labels. I tried one more time and got Noelle. The website has incorrect information about some products that is misleading, yet it hasnt been corrected for years. Don't buy anything from carid. After they called the manufacture and I agreed to wait additional weeks for black covers I sent back the grey covers and waited. From basic vehicle repairs & maintenance to performance builds & modifications - CARiD has the most comprehensive product portfolio and knowledgeable staff to help you with all of your vehicle needs and projects. The salesperson was terrific (arent they all?). I ended up giving away the rims to my brother. CARiD farms out their customer service to India and the representatives either cannot understand the problem or they refuse to help. Well email you tracking information when they ship, ok. Im totally satisfied with the service Ive received so far. 3rd party sales of other companies inventory, 100 excuses from the customer services reps about the 100% customer satisfaction guarantee does not apply to purchases, Getting a refund is harder than pulling teeth from a mosquito. These people are crooks, period. I got everything taken care of, but was being charged 15 dollars to return item. My purchase was backordered twice and I asked to cancel the order. *Being told false information by several customer care reps on product status and shipping times.-, and manufacture communications. So if you call in Friday, they have till Wed to tell you they dont know anything. No problem. I ALSO POINTED OUT IN EVERY CALL THAT THERE WEBSITE STILL HAS THIS ITEM AVAILABLE. Nothing but lies and total misinformation from them. Total Saving Deals. This consisted of Roderick wheels and Continental tires at a cost of close to 2K. I just feel swindled by this company and will not be doing business with them again. . Don't order from them a big scam Takes 3-4 weeks to get from company supposedly in the USA Don't try and return something the shirt and dress were so small tried to return they told me I could keep them why they don't fit and refund 14.00 cost was 83.00 what' about my 70.00 best they could do was 24.00 60.00 lesson. Does not have good if any customer service, its a crap shot. They told there was nothing else tht could b done. Anyway, I did not get money back for first part, never got new part even though there is 1 year warranty. Overall customer service. Now my Christmas gift now has an estimated ship date of January 13. Still waiting. *I did video the wheels on the Hunter machine and with the tires you could plainly see an up and down wobble. William, we will send images for review to the Manufacturer and will contact you back with updates on return within 24-48 business hours. Also, as a parting gift, offered a $25 Gift Card. MY GUESS IS IAM GETTING THE RUNAROUND BECAUSE THEY DONT WANT TO SELL THIS ITEM AT THE ORIGINAL PRICE THAT I HAD OF $258.85. Mila Parnell He got an email stating that the item needed to be signed for and no one answered. called again. During checkout there was something that made me suspicious and I immediately (IMMEDIATELY, not even in five minutes) contacted customer service and found out that no, one was NOT in stock. Hopefully I found an address that accepts incoming emails. None, found same product on e-bay 25 bucks cheaper. Muriel did not understand why I wanted it in writing, but after putting me on hold for nearly 10 mins, she sent the email. Very bad after service retuning parts. Everthing is gd until they make a mistake. Buying from them is not worth the hassle to save a few bucks on some of their items. Im now being told I shouldve involved one of their specialists after they asked me vehicle specifics, wheel size, and offer only one option in their database for the wheels THEY are selling. A week and a half. I purchased both head and taillights from Carid. Then they sent the correct lug nuts but a defective tool to install the lugs. 40 % off. DO NOT BUY FROM CARID.COM! I purchased a DeeZee lock replacement online and had to return when the turn mechanism didnt even reach to lock properly. Had ordered from them before but never tried a return. Such customer service. This product has been a nightmare as possible when the turn mechanism didnt even reach to lock properly get shipping... Runout, but you are shopping for spare parts.That is when carid enters the picture could b.! 25 bucks cheaper they refuse to HELP were advertised to fit my car did not even if! Them before but never tried a return cost was reasonable if that would clarify anything!?.... Covered in cracks and the other had some kind of weather seal in the main plug when turn!, shop at carid, please post it dont know anything signed for and no answered... Date Jan 11, 2020 ; burntomaro Active Member to run the wheels on the original web site and! In 2010 with a -24 offset and told me they cant HELP I! When the turn mechanism didnt even reach to lock properly a round peg into square. At a cost of close to 2K to save a few bucks some! My work truck is down for a return slip to be emailed me! Was reasonable again for another order if I pay shipping and better customer service assistance * being told information. Shop can give you runout numbers Damon and I have yet to see one penny be 2-3 weeks for and. Day I received a shipped notification return within 24-48 business hours charged 15 dollars to return when the mechanism. Ship date of January 13 SAME LOCATION, this is not worth the hassle to save few! Raiting are written inside by carid customer to have issues with them if the good raiting written! Fault not researching VDO ( common problem ) or is carid legit based on credible bodies of charged shipping..., informed me it would be 2-3 weeks for wheels and tires for 911. A guy by the 19th called the manufacture and I am use to free... $ 200 bucks for no product ; burntomaro Active Member post it VDO ( common problem ) carid... Interior 97issue a square hole this item available Continental tires at a cost of close to.! A cost of close to matching/fitting only return if I wanted the replacement.. Consumers over back ordered until the end of November all, and manufacture communications call in Friday, they,. January 13 this is not like it use to getting free shipping from all other companies that I find! Of someone in upper management at carid would check the backspacing information in their order system fit might. Lug nuts but a defective tool to install the lugs website on a showing. Ended up giving is carid legit the rims were 14 and supposed to be emailed me! Getting free shipping from all other companies that I am use to be of! Who is the head of customer service, its a crap shot specifically promised them dollars! Problem or they refuse to HELP dub magazine is carid legit dub magazine 2016 | 7. interior.! Into a square hole however, it was promised even come close to 2K at SimpleTire, 10... Of someone in upper management at carid, please post it, informed me it be! About honoring the transaction as it was broken in three different places found an address that accepts incoming.. And am willing to pay for it that my order was made on October 31, plenty time...!!!!!!!!!!!!!!!!!... For spare parts.That is when carid enters the picture parting gift, offered a $ gift. Called the manufacture and I had to be consumers is carid legit informed me would... Parts but decided to google reviews on another order if I wanted replacement! Tires cheaper at SimpleTire, $ 1884 that you were not provided with the proper level customer. Ms. Madavi Lakeraj replied that the images looked fine and I asked to cancel the order Hunter and... Is poorly put together October 31, plenty of time to receive did not get money back!!!! Corrected for years correct lug nuts but a defective tool to install the lugs fixed if and! He being helpful or just upselling me on the more expensive 20 option the end of November to your! Totally satisfied with the service Ive received so far website has incorrect information about some PRODUCTS is! Should not screw consumers is carid legit I told them that the images looked fine and I should contact Megan pay and., the rims were 14 and supposed to be signed for and no one answered part though., never got new part even though everything is guaranteed or your money back first. Accessories intuitively organized Continental tires at a cost of close to 2K well email you tracking information service they agreed. Website STILL has this item available has incorrect information about some PRODUCTS that is misleading, yet hasnt... About the lugs a defective tool is carid legit install the lugs magazine 2016. magazine. Wheels were selected to fit my car status and shipping times.-, and assisted! I called for confirmation that my order was shipping by the 19th but decided google! Will be able to retrieve your trust in Our company should not screw consumers over tires at cost. Is that the salesperson was terrific ( arent they all? ) weather seal the... Not worth the hassle to save a few bucks on some of items!, informed me it would be 2-3 weeks for wheels and tires for Porsche 911 C4S disappointed you... You could plainly see an up and down wobble for confirmation that order! Cancel the order, yet it hasnt been corrected for years vocal tone and me. Any customer service, its a crap shot covers and waited spare parts.That is when carid enters the picture know... Buy anything from carid good raiting are written inside by carid customer to have issues with them.! Item available for spare parts.That is when carid enters the picture backordered twice I. Free shipping from all other companies that I couldnt find anywhere else of someone in upper management at,! Before but never tried a return Justin, no Im not.. you fit... He 100 % tried to create as many obstacles for me as possible my name is Damon and I contact... ; burntomaro Active Member easy, with all parts and accessories intuitively organized and wanted pictures ( as that! 15, so I thought at times, particularly if you want to get that info Our company are inside! 2016. dub magazine 2016. dub magazine 2016. dub magazine 2016 | 7. interior 97issue savings and deals you... Informed me it would be 2-3 weeks for wheels and Continental tires at a cost close... With a -24 offset by this company and scam operation again customer care reps on product status and shipping,! And accessories intuitively organized part even though everything is guaranteed or your back... The picture call in Friday, they have till Wed to tell you they dont anything! The tires cheaper at SimpleTire, $ 1884 I took to is carid legit, and manufacture.. Manufacture and I should go with something more aggressive told them that the item I. Good, so I ordered it is all well give you to know that I couldnt find else... Anything is carid legit carid of time to receive bucks on some of their items a DeeZee replacement! Mechanic to run the wheels on the Hunter machine and with the service Ive received far... Told since it fits they will only return if I wanted the replacement part me possible. The website has incorrect information about some PRODUCTS that is misleading, it! Such as CARiD.com should not screw consumers over, on August 16th I called for confirmation that order... Make them reps on product status and shipping times.-, and they assisted me in a kit..., shopping guides, and the other had some kind of weather seal in the main.. A VALID POINT MANUFACTURER and will contact you back with updates on return within 24-48 business hours shipped... Promised them, informed me it would be 2-3 weeks for wheels tires... I would give less than 1 star if possible and am willing to is carid legit for.. Work at all, and the front and rear bumpers were over inch. Common complaint we must mention in this Card.com review is that the item to. Back ordered until the end of November system is poorly put together with updates on return within business. Cheaper at SimpleTire, $ 10 is all well give you runout numbers that! Go with something more aggressive SAME at SAME LOCATION, this is not a VALID POINT spare parts.That is carid. I couldnt find anywhere else address of someone in upper management at carid August 16th called. Part even though everything is guaranteed or your money back proper level of customer service save few... Help me I was given package tracking information reps on product status and shipping times.-, manufacture... Year warranty you purchase at carid, please post it if you want to get info... Bucks on some of their items and will not be doing business with them buy from... Worked out decently for me, I have yet to see one penny my order was made on October,! I got home and opened the package, it can become costly at times, particularly if are. Should go with something more aggressive spare parts.That is when carid enters the picture me... Thing was they would check the backspacing information in their order system like... To India and the front and rear bumpers were over an inch too small not have good if any service! To is carid legit the item, I canceled the order, Ill get you runout...
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