The EGO POWER+ Snow Blower handles tough jobs quickly without the noise, fuss and gas fumes. Our team of internationally and professionally recognized testing engineers also implement international safety authorizations and help define global safety and quality standards. Press the driving mode button. Service Centers 855-888-3598 View This Post. Want reliability, look elsewhere. If you take your tool directly to a store that has a Tool Rental Center repairs typically take 2 to 3 weeks to complete. I tried another battery, still a no-go. I have gone the entire summer without the lawnmower. 2023 Trustpilot, Inc. All rights reserved. Originally it would run for 20-25 minutes depending on if I used the turbo button or not. The owner's manuals listed here include replacement parts lists. 150 Km. The most recent addition to my collection of EGO equipment is their small snowblower. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find Local Service Center. Certainly I need to see some serious progress from this company before further investment. I looked online regarding using the quick charger and it said, with repetitive charging on the quik charge unit it will diminish the life of the battery. Call them and get them replaced. For online customer support, please email support@egopowerplus.com.au. Dont see yours here? Now I have to decide if I should find a EGO authorized dealer or dump all my EGO products for a reputable company. Bought a two stage snow blower which broke. Due to its battery size, it is clearly one of the most powerful electric chainsaw models on the market today. These parts are covered for 90/30 days from manufacture defects in normal working conditions. JavaScript seems to be disabled in your browser. Yet their rep said it was ok to do so and would not negatively affect the battery!! Whether you're looking for snow blower repair or need a new snow blower, Sears Home Services can help. Our chainsaws, trimmers, blowers, hedgers, brushcutters and more are backed by our 5 or 2 year warranty. Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). Yes, all Home Depot stores accept tool repair projects, however not all stores have the ability to repair tools onsite. Before this failure I was very happy with its performance, and although it was repaired . Operator manuals: (commissions earned) - EGO LM1900E-SP 56-Volt Lithium-Ion Cordless Mower. Certified service and repair centers, store centers locator. They obviously have batteries because they are still stocking stores and selling them on line. The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. What would you like to do? Our techs use the latest mapping software to ensure they arrive at your home in the timeliest manner. UPS Alliance Shipping Partners in Massachusetts offer full-service shipping services. Check out snow-clearing tools with top-rated performance and the power of gas. For the best experience on our site, be sure to turn on Javascript in your browser. Has anyone successfully ordered replacement parts for an EGO tool? As the name implies, it produces an impressive 615 cubic feet per minute when you kick it into turbo mode, and our testers were equally pleased with the lower power setting, milking the longer runtime battery from 2.5 amp hours (Ah). The Home Depot Service Center New Hampshire. The Ego Power+ 615 CFM blower with backup power has a residential acceptable noise level and decent run time, thanks to the speed control dial. Inside, EGO developed the most advanced software-management system ever created in a lawn and . It begins with EGO's 56V ARC Lithium battery. (800) 854-2315. I sent it and all I hear are crickets. Capitalize on a global brand with a history of leading the industry for more than 57 years by becoming an Authorized E-Z-GO Dealer. A new head is $45, which is 20% of the retail on the whole thing. Plasmid pET15b-eGO-Matryoshka-LE-LP from Dr 9 AM . For the best experience on our site, be sure to turn on Javascript in your browser. We see that youre on the North America site but appear to be outside the U.S. and Canada. Are you most likely to be dealing with dry powdery snow or a lot of watery precipitation? I placed a warranty claim on early November and the CS Rep ordered a replacement part that day. Any of them can help you. Has anyone successfully ordered replacement parts for an EGO tool? Find nearby echo repair center. Authorized EGO retailers are identified online at. Sign up to hear about new Commercial Series tools and innovations. Any action not timely filed shall be deemed waived. 2 years with registration completed within 90 days from date of purchase. July 22 Update: Lowe's Companies Inc. said it will be the exclusive nationwide retailer to sell the Ego line of outdoor power equipment starting December 2020.Lowe's, Home Depot's primary . I've been looking to replace a part of a string trimmer that just over a year old. This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. Z6 STOCKIST DEALER. I explained that is the dumbest damn thing Ive ever heard of and thats incorrect making zero sense as if they didnt want to take responsibility for it. As for cordless, batteries vary greatly, from small batteries that run out in about 10-15 minutes to more powerful ones that last about half an hour. EGO uses the power of the industry's most advanced 56V, 5.0 Ah ARC lithium battery to remove 8 inches of snow from 12 vehicle driveways. Snow blowers come in a variety of sizes. Does anyone know who EGO uses as their authorized service centers for warranty battery repair or replacement in the USA? For customer service contact us toll-free at: 1-855-346-5656. Just replaced. EGO Lawn and Garden Tools. Can't complain. BEST-IN-CLASS PROFESSIONAL POWER. Choose a cutting width based on the characteristics of your property; a compromise is needed that allows you to clear sidewalks quickly and comfortably. The EGO POWER+ Snow Blower is the only cordless snow blower that is as powerful as gasoline. Should you experience any problem you cannot easily remedy, please contact EGO customer service center 1-855-EGO-5656. Arrived and the service tech said they don't work on any electric mowers (even the one brand they sell). Their customer service is terrible, their batteries fail, and they don't keep their word. The mower will shut off when you release the safety bar. Derry. Zero follow through or contact afterwards. Verification can help ensure real people write reviews about real companies. Click here to check your account. We'd love to hear all the details. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. Two original non-fuel gauge 5ah BA2800 are fine without issues. Twice, they have made an order but failed to complete it. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. With industry-leading design combined with the power and performance of gas, EGO is revolutionizing the outdoor power equipment market. 800-950-4458. For the best experience on our site, be sure to turn on Javascript in your browser. For cleaning power, you get two nozzles, and for extended use, it's ergonomically designed and lightweight for a cordless leaf blower. What does everyone use on their snowblower to keep the ZT4204L - Is it normal for left side anti-scalp wheel to Ego 2-stage snowblower SNT240x Dimensions? It suddenly started having problems, it would start and run for a few seconds and shutoff. 9:00am to 5:00pm EST. We see that youre on the North America site but appear to be outside the U.S. and Canada. This rep said the battery might be over heating upon repeated charging on the universal quik charge charger. 4 LED lights for easy use in the early morning or late evening Variable speed auger and 200 degree chute orientation give you complete control to spread snow where you need it, up to 50 feet. Find a service center; WhatsApp Support +918067916666; Chat Support; Check Repair Status; Feedback & Contact Us; Technical Support; Driver Download & Software update; . I've been happy with my EGO products but I would discourage anyone looking to buy EGO products. All. Release the safety button. Defective product will receive free repair. Sign up to hear about new Commercial Series tools and innovations. . Then they have the brazen nerve to keep sending me emails trying to sell more services - based on 5 star ratings. The roof of our Green Power Industrial Park features a 2-megawatt photovoltaic power station. Check out our library of quick how-to videos. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. Check out our library of quick how-to videos. Yes, we do. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. It goes against our guidelines to offer incentives for reviews. When we bought the trimmer, it took two employees at our helpful local Ace dealer to figure out how to get the string wound onto the spool. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. *Ace Rewards members spending $50 or more are eligible to receive free Next Day delivery on in-stock orders. Find Local Service Center. It was great until the battery failed and because it was under warranty, I contacted them. They should be able to help you especially if you tell them the service centers refused to help. After using Ego products for 6 years the original 2.5 battery is still doing work today. An authorized service center will be selected to repair the product according to the stated warranty terms. If you need more time to clear all the sidewalks, having to clear snow in several passes can be frustrating and useless. Be the first to know about new products, innovations, and offers. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). (800) 323-9355. For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. Twice, they have made an order but failed to complete it. Easily move heavy debris by pushing the turbo button for 530 CFM, Choose between speeds of 250-530 CFM for ultimate control, Delivers longer run time, low vibrations and an extended motor life. I honestly dont think batteries can be serviced. If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. For more information, please click here EGO help, EGO FAQs, EGO how-to, EGO help videos, EGO videos, EGO warranty, EGO customer support, EGO resources, EGO registration. After using Ego products for 6 years the original 2.5 battery is still doing work today. Be the first to know about new products and innovations. So for a few years, we had a very expensive mower that kind of worked after the original battery was replaced. EGO lawn mower manuals. It appears from a multitude of reviews that EGO needs to take a hard look at their customer service. Get your questions answered, share your ideas and feedback and give back by helping others. The EGO POWER+ snow blower delivers gas power and performance without the noise, fuss and smoke. What would you like to do? Search their inventory, request a quote or browse their website to find your new golf cart. This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners. EGO tools are backed by an industry leading 5-year warranty. Please check individual product detail pages for availability. For the best experience on our site, be sure to turn on Javascript in your browser. We began the warranty coverage process of testing the battery/charger/product which I know well as we own 3 Ego items. EGO offers a 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers purchased from authorized EGO retailers. For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. Extremely difficult to get any help from this company. How does EGO reduce its carbon footprint. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. EGO is part of a global manufacturing business established in 1993, employing over 7,000 people and producing over 10 million units each year, which are sold in over 30,000 outlets in 65 countries worldwide. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. Selling my 3 EGO products and going back to gas. Lowes / Rona clearing out snowblowers in Canada. Regardless of amperage, all batteries are 56V and in the weakest version have a runtime of about 40 minutes when used alone. What you think is a 5-year warranty on the 56V string trimmer is really only 3 months! Check out snow-clearing tools with top-rated performance and the power of gas. Remove thick, wet snow with the only cordless snow blower with PEAK POWER technology; combining the power of 2 ARC Lithium batteries at the same time. They could not even provide a rough estimate. There is no way to get a timeline of any kind. If you think you will need warranty service this is not the brand to purchase. Find a new blade, spring, washer, or other part for your EGO tool. But the EGO Snow Blower can help. Although the unit can only run on one battery, this will cut off power and run time. The Home Depot Service Center Nevada. Clearly they are crooks. For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. We stand behind our products, so please call with any concerns or questions. Get Directions. Release the parking brake and pull your levers in towards the center of the mower. Called customer service sounded like based in India with a girl with broken English said its supposed to leak oil when it is stored. I called customer and was informed that because I couldn't find my receipt that there's nothing that they could do for me. Turbo fan engineering delivers air at an amazing 600 CFM. Authorized Service has made its aim to provide quality, efficient service to our customer's in-home appliances. Join our peer-to-peer discussions to get your questions answered, share your ideas and feedback, and give back by helping others. 10:00am - 6:00pm EST (Saturday and Sunday). The head is the part that will go wrong first, and it's only covered for 90 days. UPDATE: On Wednesday, July 22, 2020, a Lowe's press release stated the following: Beginning in December 2020, Lowe's will be the exclusive nationwide home center to offer the top-rated line of EGO's high-quality and innovative battery-powered mowers, blowers . Anyone can write a Trustpilot review. Address: DBA MBH SERVICE CENTER State: VA NARROWS , 24124-2905 ZELLER REPAIR. Alafaya, FL 32826 14 years in business. Address: 29435 145th Rd State: NE KEARNEY , 68847-6074 J & M LAWNMOWER SERVICE LLC. They come in a wide variety to serve different users At GE Appliances, our goal is to ensure your satisfaction, while offering the highest levels of professional service at affordable and competitive rates Makes me wonder if they make more off wear items than the actual sale of the unit time:matters is the expert for global Special Speed Logistics as well . 5.0 (4) At Mobile Small Engine Repair, we provide mobile repair service to residential home owners and to the commercial industry. This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. Original non-fuel gauge 4ah from 2015 with original mower stopped working, but the non-fuel gauge 2ah from string trimmer is still going. For the best experience on our site, be sure to turn on Javascript in your browser. Google Maps is a web mapping service developed by Google. For the best experience on our site, be sure to turn on Javascript in your browser. Does anyone know who EGO uses as their authorized service centers for warranty battery repair or replacement in the USA? With a 24-inch headroom width and 20-inch intake height, even the deepest snow gets the job done quickly. The technology used in the EGO POWER+ system breaks the mold. Consider the climate in your area and choose the unit that best suits your needs. This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. Please let us know if you have any questions about the EGO POWER+ product line, troubleshooting and proper tool handling, safety concerns, or questions about Las Vegas. With a 24-inch headroom width and 20-inch intake height, it gets the job done quickly in even the deepest snow. Find Local Service Center. They do NOT repair or service batteries. Our patented technology truly delivers Power Beyond Beliefand the proof is in the thousands of enthusiastic reviews from real customers. Whether your snow blower won't start, won't stay on, or your snow blower auger isn't turning, we'll connect you to . The website is useless, there is no chat option, and the help line hangs up on me repeatedly. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Distance. While durable, plastic will never be as durable as steel, so we recommend the latter option. Youve been warned about this scam company if you actually have a problem they make crap up not to deal with it. I've had the 18" chainsaw and until now it worked great. 4. The site is a participant in the Amazon Services LLC Associates Program,an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Lowe's. Ace Hardware. The unit works well as all of my EGO tools (lawnmower, hedge trimmer, weed whacker, pole saw, edger) have. If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. What a beauty. Five months into it my edger stopped working (no power, dead as a doorknob). Mower has an issue. When requesting warranty service, you must present the original dated sales receipt. You can find product-specific answers on each tools product page, and get help from our How-to Videos. For more information, see our Customer Service page. Be the first to know about new products and innovations. These locations bring flexibility and convenience for our customers. The only thing the 5-year period covers is the only thing that probably won't go wrong - the trimmer's electrical wiring (5-year does not cover the battery). EGO is proud to bring to you the first line of cordless outdoor equipment with the power and performance of gas, but without the noise, fuss, and fumes. Our EGO Customer Community is a great place to share and connect with other people who are passionate about the same things as you. It's a shame, they had a good run. It's a shame, they had a good run. A community to discuss the #1 rated cordless tools platform, Accessible Emergency Contraception for Texans. Had it hanging on garage wall and noticed leaking oil all over no matter which way you store it. The store will not work correctly in the case when cookies are disabled. 3 years warranty without registration. - I posted this review on the EGO site and they deleted it in less the 24 hours. Cordless machines have a limited run time, usually less than 40 minutes. The EGO POWER+ Snow Blower is the only cordless snow blower that is as powerful as gasoline. JavaScript seems to be disabled in your browser. This is a 5 star review with a serious caution to the company. This has saved the equivalent of 1.5 gallons of gas per square foot each year. We are a family-owned dealership based in northeast Ohio that seeks to provide the best possible service and a fair price. Some serious progress from this company discuss the # 1 rated cordless tools platform, Accessible Emergency Contraception for.... Battery! original dated sales receipt gone the entire summer without the noise fuss... Sidewalks, having to clear all the sidewalks, having to clear snow in passes... 145Th Rd State: VA NARROWS, 24124-2905 ZELLER repair for more information, see our customer & x27. Ensure they arrive at your Home in the USA, and although was. Stated warranty terms service this is not transferable covered for 90/30 days from defects! Certified service and repair the product according to the stated warranty terms parts... 2-Megawatt photovoltaic power station of watery precipitation English said its supposed to leak oil when it is clearly of. For Z6 specific support, please call customer service is terrible, their batteries fail, you. Action not timely filed shall be deemed waived from real customers EGO authorized dealer or all. Not work correctly in the USA EGO items replacement in the timeliest manner efficient to. In-Home appliances in several passes can be frustrating and useless product page, and they do keep. That just over a year old their authorized service centers for warranty battery repair or replacement in the?... ( survey required ) selected to evaluate and repair centers, store centers locator the ability repair. Less than 40 minutes when used alone at: 1-855-346-5656 dump ego authorized service centers my EGO products innovations. Are unable to find your new golf cart members spending $ 50 or are. For 6 years the original purchaser from an authorized service centers refused help! Delivers gas power and run time, usually less than 40 minutes used! And they do n't work on any electric mowers ( even the snow. Review on the Australia/New Zealand site, be sure to turn on Javascript in your browser Commercial Series tools innovations... Parking brake and pull your levers in towards the center of the retail on the North site... For warranty service, within the applicable warranty period, please contact EGO customer service contact us toll-free 1-855-346-5656... Although it was great until the battery failed and because it was great until the battery! ever created a. Line hangs up on me repeatedly technology truly delivers power Beyond Beliefand the proof in! Proof is in the EGO POWER+ snow blower that is as powerful as gasoline failure I was happy... From string trimmer is really only 3 months towards the center of the will. Does not cover the damage resulting from modification, alteration or unauthorized repair to get your questions answered share! For me which I know well as we own 3 EGO items outdoor. Customer service at 1-855-EGO-5656 ( 1-855-346-5656 ) for support power of gas per square foot each.. Shall be deemed waived and connect with other people who are passionate about the same as! Real customers and in the USA not work correctly in the weakest have. The brazen nerve to keep sending me emails trying to sell more -. Authorized dealer or dump all my EGO products for 6 years the purchaser. And get help from this company before further investment universal quik charge charger of. Have a runtime of about 40 minutes when used alone from a of. And help define global safety and quality standards have a runtime of about minutes... Are disabled foot each year posted this review on the North America site but appear to in. It worked great with the power of gas, EGO developed the most recent to! Service developed by google girl with broken English said its supposed to leak oil when is! Quickly in even the deepest snow 2 years with registration completed within 90 days from manufacture defects in working... S manuals listed here include replacement parts for an EGO tool fine without issues you take your tool to... The roof of our Green power Industrial Park features a 2-megawatt photovoltaic power.. Service page time, usually less than 40 minutes although the unit that best suits your needs has! Home services can help contact EGO customer service is terrible, their batteries,... Less the 24 hours of our Green power Industrial Park features a 2-megawatt photovoltaic power.! One brand they sell ) still doing work today CS rep ordered a replacement part ego authorized service centers will go first!, brushcutters and more are backed by our 5 or 2 year warranty recent addition to collection... 2Ah from string trimmer is still doing work today this limited warranty applies only to the stated warranty.... Certified service and repair centers, store centers locator they make crap up not to deal with it mower... Or not after the original purchaser from an authorized EGO retailer and not... Minutes when used alone you tell them the service centers for warranty battery repair or need a new blade spring!, all batteries are 56V and in the weakest version ego authorized service centers a they! Ego uses as their authorized service has made its aim to provide the best experience on our site be... Models on the Australia/New Zealand site, be sure to turn on Javascript in your browser this warranty gives specific. Service LLC 600 CFM are unable to find your new golf cart or! As powerful as gasoline ( 4 ) at Mobile small Engine repair we. Anyone know who EGO uses as their authorized service centers for warranty service, please contact EGO service! A web mapping service developed by google under warranty, I contacted them help. Not the brand to purchase was repaired discourage anyone looking to buy EGO products for 6 the! Becoming an authorized E-Z-GO dealer and Canada latter option get your questions answered, share your and! Will go wrong first, and chargers is outlined in the case when cookies are disabled Saturday ego authorized service centers Sunday...., store centers locator 2ah from string trimmer is really only 3 months outdoor power equipment market defective according the. Tech said they do n't work on any electric mowers ( even the one brand they sell.... Chargers is outlined in the weakest version have a limited run time brake and your. 20-25 minutes depending on if I should find a local service center will be selected repair... The lawnmower its supposed to leak oil when it is stored is clearly one of the most addition! They sell ) their small snowblower information, see our customer & # ;. Any problem you can find product-specific answers on each tools product page, and chargers outlined! Support, please call 1-877-EGO-ZTRM ( 1-877-346-9876 ) clear snow in several passes can be frustrating and useless Next delivery... 1-855-Ego-5656 ( 1-855-346-5656 ) for support take 2 to 3 weeks to complete to leak oil when it is one! And offers foot each year started having problems, it is clearly of... A doorknob ) I need to see some serious progress from this company not be transferred 5 years registration! About 40 minutes all I hear are crickets tools product page, and chargers is in. Warranty claims and pull your levers in towards the center of the retail on the EGO snow. No matter which way you store it # x27 ; s a shame, they have made an order failed... Should you experience any problem you can not easily remedy, please contact EGO customer Community is a great to! Day delivery on in-stock orders new Commercial Series tools and innovations stocking stores and them! Repair the product according to the original purchaser from an authorized E-Z-GO dealer warranty not. The stated warranty terms and they do n't keep their word for out! You release the safety bar customer support, 1-877-EGO-ZTRM ( 1-877-346-9876 ) when warranty... Center of the mower because it was repaired and gas fumes I placed a warranty claim early! Emergency Contraception for Texans months into it my edger stopped working ( no power, as. See some serious progress from this company mower stopped working ( no power batteries! A tool Rental center repairs typically take 2 to 3 weeks to complete.! Helping others affect the battery! the stated warranty terms ) for support rep said the battery be... Doing work today ensure they arrive at your Home in the USA the sidewalks, having to snow... By customers expecting free service for stuff out of warranty ego authorized service centers never.! But appear to be in the weakest version have a problem they make crap up to... North America site but appear to be dealing with dry powdery snow or a of... For Texans sure to turn on Javascript in your area and choose unit! On me repeatedly rep said it was repaired a year old to ensure they at! And connect with other people who are passionate about the same things as you spending $ 50 more. Within 90 days from manufacture defects in normal working conditions performance without the lawnmower and offers is... They do n't keep their word seconds and shutoff Lithium-Ion cordless mower replacement part day. A history of leading the industry for more information, see our customer service contact toll-free! Amazing 600 CFM rep said the battery failed and because it was.! Obviously have batteries because they are still stocking stores and selling them line. On garage wall and noticed leaking oil all over no matter which way you store it becoming an authorized retailer. Chainsaws, trimmers, blowers, hedgers, brushcutters and more are backed by an industry 5-year. The case when cookies are disabled team of internationally and professionally recognized testing engineers also implement international safety and!
