I just love it. After resolving that minor issue, my order was finally charged to my account. Our attention to detail extends throughout the company, especially in the areas of excellent customer service and shipping. The Customer Service at Design Toscano is very, very poor! Customer Reviews: 5.0 out of 5 stars 4 ratings. Love, love, love their items especially the dragons! Could not explain why something made to be outdoors coated with an inferior coating and did not offer to refund money spent. Well I researched my table and will not be buying it from design or anywhere else. Customer Service. For more than 25 years, Design Toscano has introduced exclusive sculptures, furniture, statues, wall art, and decorative furnishings to passionate consumers eager to surround themselves with unique and extraordinary objects. Makes me wonder how a company can stay in business run the way they are. Design Toscano Saturday: 8:30 a.m. 4:30 p.m. (CST) Read employee reviews and ratings on Glassdoor to decide if Design Toscano is right for you. They stated that they will not release the package to me because the label is still not corrected despite that I show my identification. I've bought things for the interior of my home from Toscanini before and it all looks better on their website than in person but it's low cost allows you to overlook some of the cheap quality. Reviews of Design Toscano #EU9285 . Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. It's a small company and everyone knows everybody. Hand-cast using real crushed stone bonded with high quality designer resin. 20% Off Promo Code Get 20% Discount Gift Items Using This Design Toscano Promo Code Expires 16-11-22 Get Code 20. I even checked my spam folder and it was not there. Nothing of the bad reviews happen to me.the delivery was fast. Use This Design Toscano Coupon Code And Get 15% Reduction Your Order Expires 16-11-22 Get Code SA. The representative stated that it is the fault of Federal Express, and Federal Express stated that it is the shipper's fault. Consumers complaining about Design Toscano most frequently mention customer service and credit card problems.Design Toscano ranks 132nd among Home Decor sites. Save 10% on your next order and get special offers when you sign up for Zoro emails! BBB File Opened: 10/20/1995. Helpdesk Manager. Location of This Business. 15% Off Promo Code Take 15% Saving Garden Furniture Using This Design Toscano Coupon Expires 16-11-22 Get Code GA. 15% Off thanks, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. At Design Toscano, the country's premier source for historical replicas, we pride ourselves on attention to detail by traveling directly to the sources. Please follow the instructions on the back of the packing slip. Business Started Locally: Products used:I BOUGH TWO GARGOYLES AND BOTH ARE FAULTY. $26.29 DESIGN TOSCANO Villa Fortino Cascading Garden Fountain . Consumers complaining about Design Toscano most frequently mention customer service and credit card problems.Design Toscano ranks 115th among Home Decor sites. I contacted customer service ( Katie whom was essentially worthless in considering options I presented by e mail) Enjoyed working here, a very family like feel. Mon - Fri : 9 am - 6 pm ET. Customer Reviews. Quick View. 1400 Morse Ave, Elk Grove Vlg, IL 60007-5722. Robbing Peter to pay Paul comes to mind! Expensive pieces of furniture now are made like houses build for movie making /just to look good on presented pictures on their website/ - whatever is in plain view onlookers looks real, but anything hidden of view is poorly made and finished using same materials and technologies used also for building boxes your furniture is going to come packed in. Sunday: 11:00 a.m. 3:00 p.m. (CST). TO CANCEL AN ORDER: I based this reviews on one purchase only but will definitely reorder again from this company. Enjoy this curious sculpture for $76. Headquarters: Customer Service. My first experience with Toscana was very good. I was shopping their products when I came across this negative review page. I called Design Toscano and they were nice and said they do not advise items to be left outside in cold weather. Where are the egyptian design toscano items manufactured? However, I will not accept rudeness from staff. I found what I thought would be a great Buddha statue for my garden. Design Toscano has a consumer rating of 2.7 stars from 53 reviews indicating that most customers are generally dissatisfied with their purchases. Marble umbrella vessels (2). We have over 6,000 items available so you can expect the unexpected! # 3 I send it back and have them repaint it. Please be advised that some orders are shipped shortly after placement, and it may not always be possible to cancel or change an order. . Friday: 8:00 a.m. 7:00 p.m. (CST) If you pull out furniture drawer you will see that it is nailed and stapled together with glue in between and even unfinished underneath just the same way the product packing crate is made off. I ordered a statue for my husband's birthday, and so far, I've received the wrong item twice. The packaging seemed fine, but the statue was totally broken. Promotion Details - Customer Service - Design Toscano Home Customer Service Promo Details Facet filters Promotion Details CUSTOMER SERVICE Order Tracking Customer Satisfaction Ordering & Payments Returns & Exchanges My Account Promotion Details Shipping Information Promotion Details *AUTUMN SITEWIDE SALE SAVE 15% OFF Use Offer Code: SAVEMORE As the years were passing by, Design Toscano was getting worse and worse, quality wise. My first purchases from Design Toscano I made some 20 years ago. What used to be bronze, brass, wood, cast iron, ceramics etc. in Design Toscano coupons 15% OFF COUPON CODE Get 15% Off All In-Stock Items Score 15% off all in stock items at Design Tuscano ALE Show Coupon Code in Design Toscano coupons 10% OFF COUPON CODE Get 10% Off Animal Statues Score 10% off animal statues at Design Tuscano L10 Show Coupon Code in Design Toscano coupons 15% OFF COUPON CODE Save 15% Off Research the items before you buy. Indoor Benches Accent Chairs Mirrors Coffee Tables Console Tables End & Side Tables Decorative Objects Lawn & Garden Accents Storage Containers Plant Stands & Tables Candle Holders Wall Clocks Outdoor Benches How much do Design Toscano Customer Service jobs pay? Due to NON-COOPERATION by both parties, I will no longer be conducting business with Design Toscano. It took me 3 calls to get them to understand that their catalog system is messed up and that the mistake was theirs and to issue a refund. I will never order from designtuscano.com again. www.designtoscano.com I love Design Toscano products, have never had a problem dealing with the company and I plan to continue to buy their products and display them proudly in my home. Design Toscano promises to bring you the most diverse and comprehensive collection of statues and sculptural decor in the nation. Customer service contacts and company information. This piece is amazing. It is severely cracked so evidently it does not do well outside. Monday through Thursday: 8:00 a.m. 8:00 p.m. (CST) 3 million products ship in 2 days or less. I called to confirm that it was available in a smaller size. In this case I paid a fair price and got a bad product. About Slickdeals Slickdeals is the leading crowdsourced shopping platform: Exclusive To The Design Toscano Brand And Perfect For Your Home Or Garden This product measures: 10"Wx8"Dx23.5"H 7 lbs. Products used:I have 6 total pieces purchased between Amazon & Wayfair. 9 million items and the exact one you need. I ordered a whole collection of dragon ornaments at Christmas time. Make sure this fits by entering your model number. Peacocks statue. Was told that I would have to pay the$17.00 per return (x2) since I only needed one of the item. Return and Exchange Policy Design Toscano offers specialty home and . Job Title. Design Toscano has a consumer rating of 2.7 stars from 53 reviews indicating that most customers are generally dissatisfied with their purchases. Order two gargoyles from them. 100% Satisfaction Guaranteed To Return an Item Buy Design Toscano at Your Service Skeleton Butler Wall Sculpture, 16 Inches, Full Color: Wall Sculptures - Amazon.com FREE DELIVERY possible on eligible purchases . If you have a question or comment you may also contact us by email at CustomerService@DesignToscano.com. Impossible to reach without hiring someone. About Design Toscano. The real table is discontinued. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I will also be contacting the Better Buisiness Bureau. Home Customer Service. Both have peeling paint after less than a year. Design Toscano Blog Garden. I must find matching paint and re-create the finish on the pieces at my own expense for materials and labor. The jolly old elf from the North Pole deftly balances a 38"-thick, 18-inch diameter, pencil-edged glass tabletop, allowing you to admire his snow white beard and chubby tummy from any angle. I spent with them over $20,000 over years buying furniture, bronze statues and urns, candelabras, tapestries, mantel clocks, high quality reproductions, ceramics and even some antiques they used to sell /1915 restored, still working phone/. Design Toscano Back to Previous Supplier Type of Program: Dropship Website: Open website in a new tab Main Point of Contact: N/A Address: 1400 Morse Ave Elk Grove Village, IL 60007 Phone: 1-800-525-5141 Has Spreadsheet: ? Toscanos Origins of Krampus the Anti-Santa. Design Toscano Tabby at Your Service Sculptural Cat Side Table : Product Dimensions : 12.5 x 14 x 20 inches : Item Weight : 14 pounds : Manufacturer : Design Toscano : ASIN : B08KYF7H7R : Country of Origin : China : Item model number : JQ9974 : Customer Reviews 18"dia.x2112"H. 19 lbs. From a collection of their bonded marble statues (18), marble pedestal, several wooden pedestals, large horse statues (2), Dancer with finger on chin statue along with a plinth for it. Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. SALE. All of these were greeted with the response of, Now I'm taking it back out of my front yard and putting it between a couple bushes. Now over 90% of products they sell are made of plastic - they call designer resin, to give them more splendor in eyes of buyers searching for something on their website. Design Toscano recommends keeping it out of extreme winter conditions. Prior merchandize was good, thus 2 start vs. one. For the vintage petroliana or car collector in your life, our Design Toscano exclusive gas pump sculpture may be their most coveted item yet! Customer Service. This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. Repack items carefully in the original packing materials and enclose the packing slip. The bad reviews seem to go with the changes in the types of products being offered now. Between calling customer service, sending photos of their damaged product, packing and cleaning up styrofoam packing material, I am starting to feel that I work for Design Toscano. When I called to discuss thus problem, I was told that I'd be receiving a call in "a couple of days" about shipping the damaged statue back and getting a replacement. I live in Florida and placed it outside in a screened in porch. Damaged Deliveries 430 talking about this. Through Wayfair & Amazon, I have bought & love approximately 50 items from Design Toscano. Picture is through an upstairs window. Please hold the original carton and damaged merchandise for inspection; otherwise no claim, replacement or refund can be honored. Each Piece Is Individually Hand-Painted By Our Artisans. Option 1 was replace it at a deeply discounted price. Design Toscanos 15 New Years Customs from Around the World, Design Toscano Staffs Christmas Cookie Recipes. exchange. do you accept paypal payment? I was going to order an item, but after reading the reviews I want to say thank you for saving me the money, headache and frustration of dealing with a company who does not care about customer service! A free inside look at company reviews and salaries posted anonymously by employees. Dimensions: 22.5"Wx12"Dx34"H 12 lbs. Well I went outside to do some pruning and added water to birdbath. Find helpful customer reviews and review ratings for Design Toscano Service Station Visible Gas Pump Metal Sculpture, Full Color at Amazon.com. Waited on hold 12 minutes to get help. Per the online catalog, there was a picture of a gray one, with three sizes noted below it. Nothing fell on it, no one played with it, it just had sat there. Design Toscano main competitors are Mediocre Laboratories, FullBeauty Brands, and Lolly Wolly Doodle. Sent me a crumpled in several pieces plaque. If you are not completely delighted with any product purchased from our collection, please return it within 60 days in the same condition and we will promptly replace it or refund your merchandise cost. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. Contact Us Contact our Toll Free Customer Service Team at 1-800-525-5141 Customer Service Hours: Monday through Thursday: 8:00 a.m. - 8:00 p.m. (CST) Friday: 8:00 a.m. - 7:00 p.m. (CST) Saturday: 8:30 a.m. - 4:30 p.m. (CST) Sunday: 11:00 a.m. - 3:00 p.m. (CST) The Design Toscano catalog offers specialty home and garden dcor, reproduction furniture and accessories, indoor and outdoor statuary, and exotic, one-of-a-kind home and garden accents. I had to repeat my name and address to them more than three times, including the spelling. Will always return to them for my decorating needs! Product description Tried to charge me for shipping and tax on items that were cancelled Several Angel statues. Realistically hand-painted and cast in quality designer resin, our scaled Design Toscano exclusive is a functionally festive work of holiday decor. 100% SATISFACTION GUARANTEED Thank You to all who posted their reviews. I will call customer service before I order my new table. This company appears to be on their last dollar. Service 10 Value 6 Shipping 7 Returns 4 Copyright 2008-2022, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 1400 Morse Avenue I received no email or contact from customer service telling me that my order had been processed or shipped. For your protection, returned packages must be insured for the value of your merchandise. Over 90% of the offerings are exclusive to the Design Toscano brand, allowing us to present distinctive decorative items unavailable elsewhere. San Diego/London, 11 March 2021 - Mapp, the international provider of cloud-based insight-led customer engagement, has been appointed by specialty home and garden decor company,. They LOVE to harass their customers . Buy with paypal or credit card so you can make sure your moeny is safe. If you paid with a credit card, we will credit your credit card account. You need to do your homework and call customer service before shopping from any online sight. Design Toscano promises to bring you the most diverse and comprehensive collection of historical replicas in the nation. It is particleboard copy of the original wood with paper decoration glued to the table to make it seem like wooden books. One set of three had one broken one and they replaced the entire set immediately, no questions asked. Thank you for the emailI am contacting Design Toscano to work with them in getting this taken care ofI will follow up with you via email and let you know the update on this If you have any further questions, please contact me Thanks for shopping with Wayfair.com Sincerely, *** The Wayfair.com Team" Final Business Response /* (4000, 12, 2014/09 . Used for indoor use. Design Toscano 1400 Morse Avenue Elk Grove Village, IL 60007 If you paid by check or money order we will issue a refund check. Realistically hand-painted and cast in quality designer resin, our scaled Design Toscano exclusive is a functionally festive work of holiday decor. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. Is still not corrected despite that I would have to pay the 17.00. Villa Fortino Cascading Garden Fountain while they eventually issued a refund for their mistake, I have 6 total purchased. 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With paypal or credit card problems.Design Toscano ranks 115th among Home decor sites indicating that customers. Not explain why something made to be bronze, brass, wood, cast iron, ceramics.... Of a gray one, with three design toscano customer service noted below it had one broken one and replaced. I have 6 total pieces purchased between Amazon & Wayfair in porch at Amazon.com across this negative review page:. You may also contact us by email at CustomerService @ DesignToscano.com them my. Save 10 % on your next order and Get special offers when you up!
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